For anyone who loves connectivity

3rd Line IT Engineer

We are hiring in our Chippenham office!

Please note that this position will not suit candidates looking to work fully remote, as it involves on-site visits to customers in the area. Not open to agencies.

We are looking for an experienced Infrastructure Engineer with 360 skills in an MSP and multiple client set-up. This role involves existing intensive project work from day one. It will suit someone who is both ambitious and self-motivated in a very fast paced environment. The successful candidate will take ownership of escalated issues from the Service Desk and work closely alongside the Network Infrastructure team within MicrosoftTM Gold Projects. This is a client facing role, so we are seeking an individual with great commercial acumen and social skills.

We are interested in individuals with a passion for technology and the desire to develop their own skillset.

DUTIES (among others)
Provide 3rd Line customer facing and remote support structure.
Display in depth technical skills in WAN and LAN connectivity, routers, firewalls, security, Operating systems, virtualisation technologies, BDR and cloud solutions.
Take responsibility and execute server and data restores and recovery.
Designs, plans, executes, and reviews complex projects and takes responsibility for project success\failure.
In depth knowledge of Optimity’s products and services.
Involved in consulting services to include system reviews and recommendations.
Assist the Service Desk Manager as required for 3rd line technical escalation support tickets.
Be part of the OOH rota and attend to customer sites when required.
Provide technical specifications for a quote or proposal and prepare accompanying materials.
Ensure that project risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.
Create a strong positive impact projecting professionalism and authority.
Anticipates future customer needs and trends, being aware of the real needs and expectations of customers.
Coaching and training level 1 and 2 engineers.
Demonstrate a sound commercial understanding of the Optimity brand and business – and be aware of commercial opportunities with existing clients.
Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions.
Ensure all infrastructure changes are completed in accordance with upcoming project requirements.
Comply with Optimity policies and procedures, recommend any refinement.
Perform continuous audit of the ITSM environment, refining procedures and updating of the knowledge base.

This list is not exhaustive, and the tasks assigned might increase as per company’s needs.

At least 3 years’ experience working on a similar role for a Managed Services Provider, and 2 years’ (min) relevant project experience.
Good network capabilities.
Full UK Driver’s Licence.
Experience using On Premises Exchange / Exchange online.
Office 365 migration and Administration experience; Security and Mail protection products.
Understanding of multiple data & backup methodologies including legacy systems, change & interim system control.
Excellent time management and organisation, with high attention to detail.
Be highly organised and deadline and customer focused.

Degree educated or equivalent in a science or business subject.
Knowledge of CRM/ERPs like Oracle/Salesforce, ConnectWise, etc.

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